The general conditions have for object to define the conditions in which the individual company, the LORD VANILLA, registered on the register of business and the companies of Paris under the number 519 463 798 000 16, and, located, 1 street Paul Langevin in Ivry sur Seine, propose a service of direct selling(sale) subject to take of make you via its site of the Vanilla Bourbon imported by Madagascar.
Prices are off shipping costs (transportation, packaging). Prices are valid only the day of the record of your order and may be changed without notice from us.
We acknowledge receipt of your order by return mail (required for you answer).
Orders are handled in the order of their arrival and the extent of availability of goods regularly offered for sale. In case of temporary disruption of stock, we inform the customer that may at any time abandon its purchase. In this case, we promise to reimburse the customer the full amount eventually paid. The products are delivered to the address specified by the customer when ordering. The time that we indicate shall be subject to delays resulting from force majeure and beyond our control (strike, damage, etc. ..) The packages are delivered by postal channels: collissimo, bubble letter, CRBT (payment delivery) or by LORD VANILLA for the Paris region (Sunday only). In the absence of the buyer at the time of delivery, LORD VANILLA, notifies its passage and slip informs the rules for collection by the customer or his eventual transition.
If VANILLA LORD is unable to deliver the goods for reasons related to the client (absent, wrong address, insufficient information, etc. ..) and after two fruitless visits, LORD VANILLA not be held responsible.
In general and in any case, any delay in our independent and will not be able to justify a cancellation or a claim.
The transit time of 48 hours is a guideline only and depends on the provider of transport selected. VANILLA LORD will not be held responsible for delivery time. For orders with international, outside France, the packages are shipped by UPS. All options are possible by UPS, including delivery against payment.
Any claim to be admissible must be made within 48 hours of receipt of goods (in writing).
It is the client to report upon receipt of the parcel wholes defects on the delivery. The customer will confirm in AR registered post to the anomaly of LORD VANILLA within 48 hours attaching a copy of the declaration VANILLA LORD.
The buyer has a guarantee of quality. We are committed to refund or exchange of non-compliant.
For returns incumbent to LORD VANILLA the return postage are paid by us. For all other returns the return postage in our premises will be borne by the customer.
According to the law "Informatique et Liberté" n ° 78-17 of 6 January 1978 relating to data, files and freedoms, we are dedicated to educating the people who provide personal information on our site of their rights, including their right to access and correct personal data.
This right may be exercised by mail to :
LORD VANILLA
1 rue Paul Langevin
94200 Ivry sur seine
or by e-mail using the form.
We are committed to take all precautions to protect the security of such information and prevent it from being distorted, damaged or communicated to third parties.
Région île-de-France
For payment LORD VANILLA only accept payment by cash or check (upon presentation of proper identification), this site only allows you to order, LORD VANILLA going to bring you home and receive payment. Only in the region Ile-de-France.
Metropolitan France
VANILLA LORD accepts payment by bank transfer and check. In this case, VANILLA LORD sends the package to the receipt of payment. You can also choose the delivery against payment (CRBT).
International
VANILLA LORD accepts payment by bank transfer. In this case, VANILLA LORD sends the package to the receipt of payment. You can also choose the delivery against payment by UPS.